CONTACT US if you need assistance with an order, return, registering a dealer/distro account, or have any other questions.
-Free shipping on orders over $100+ for USA retail customers ONLY. Typically sent by USPS or FedEx.
-USA Dealers/Distributors receive free shipping with orders over $500+. Typically sent by FedEx Ground.
-International customers are responsible for all shipping costs as well as all other customs/duties/taxes/fees related to importation. International shipments are sent with "Ex Works" (meaning, responsibility leaves our hands after the carrier picks it up).
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We take payments via PayPal and Credit Card. If you would like to pay by another method, please reach out to us via the Contact Us page.
Payments are authorized with completed checkout. For most orders, we don't capture the funds until your order is ready to ship. Preorders we will capture funds sooner to avoid authorization expiration thus delaying the payment process.
Qualified dealers/distributors may use Net30 terms. Please reach out to us prior to using this method.
Dealers and distributors may drop ship products to their customers (we ship with costs blind). There will be an additional 10% fee incurred (on the products, not the shipping) when the funds are captured.
You may return new items with no signs of use within 30 days of delivery for a full refund less all shipping costs. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
CUSTOMS, DUTIES, VAT
The buyer is liable to pay all import duties and taxes. I cannot estimate what these are because they are different for every country. We will NOT ship the items as gifts or declare a lower value. I know it's annoying to pay extra fees, but it's part of buying internationally.